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EPCglobal Complaints Procedure At EPCglobal we are committed to providing a first class service to all our customers. However, there may be occasions when you are not happy with the service you have received. What to do if you have any queries, feedback or complaints: In the first instance, please speak to the member of the EPCglobal team who dealt with the matter that you are concerned about. If they are not available, or you would prefer to approach someone else you can ask for their relevant line manager. Alternatively, you can contact our Support Services Team, who will ensure that the issue is investigated. All complaints will be acknowledged within 2 working day of receipt and our investigation findings will be reported back to you within 5 working days. Should further investigation be required, we will confirm with you when you can expect to receive a full response. Support Services can be contacted as follows:
Alternatively you can email us: feedback@epcglobal.com |
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